FAQ

Products

I am looking for a specific product, but can’t seem to find it on your website?

You can get in touch with our buyers by clicking here- Request a Product

We'll do everything we can to track it down for you!

What if the product I ordered is not in stock?

In the unlikely event that we are out of stock of a certain product you have ordered, we will let you know and will place the item on back order for you. If you wish to cancel before the order is dispatched, we will issue a full refund.

Is Evergreen.ie licenced to sell non-prescription medicines online?

Yes, Evergreen.ie has received approval from the PSI to sell non-prescription medicines online. For more information regarding the PSI please visit PSI.ie or alternatively call +353 1 2184000. All transaction records that contain non-prescription medicines will be retained for a minimum of two years as directed by the PSI.

I am taking prescribed medication, can I take a health supplement?

If you are currently taking any prescribed medication, please consult your doctor before consuming any health supplement.

Shopping at Evergreen.ie

How do I know that my transaction is secure?

Evergreen.ie has the latest security built-in to encrypt your payment details. No member of the Evergreen.ie team will ever see your card details, as payment is taken through our payments partner – Stripe

Can I use my Evergreen Rewards Card online?

Yes, you can see all the details here: https://evergreen.ie/pages/evergreen-rewards-how-do-i-join

Why won't my discount code won’t apply to my order?

Your discount code may not apply for the following reasons. Your discount code may no longer be valid. Please check the date on the voucher/code. The products in your cart are already discounted. Products on special offer cannot be further discounted. Some categories of products such as infant formula are not permitted under law to be discounted as directed by the Infant Formulae and Follow-on Formulae Regulations 2007 and 2009. Evergreen gift vouchers cannot be discounted.

Deliveries

How long will it take to deliver my product?

Please Note We Are Currently Experiencing Delays As We Are Moving To A New System. Please allow 3-8 working days for your order to be dispatched in Ireland.

What do Evergreen use for packaging my orders?

Where possible, we recycle packaging from our in-store deliveries (e.g. bubble-wrap, boxes etc.). It is our intention to re-use as much of this packaging as possible to 
(a) keep the postage and packaging costs to a minimum and 
(b) to remain as environmentally friendly as possible - a constant goal for Evergreen Healthfoods as a whole.

What if I am not at home when the package arrives?

Your order will be delivered by courier (you can choose between DPD and An Post at the checkout).
They will call you if you are not there and will attempt to deliver the next day if they can't get hold of you. You could provide us with an address where you are during the day – e.g. a work address. This can be done when you are ordering your products, as the billing address and shipping address can be different if you wish.

Help! My package hasn't arrived!

If your package does not arrive after a reasonable time frame after despatch, just get in touch via the Contact Us section of our website, explaining your situation and including your order number.

Returns & Refunds

I am not sure if I want the product I have just purchased. What can I do now?

We want you to be 100% happy with your purchase from Evergreen.ie. Please contact us with your concern via an e-mail to info@evergreen.ie or via a phone call on (091) 753236. You can also submit your complaint to an online dispute resolution process operated by the European Commission by Clicking Here. We will issue a full refund for products returned unopened, unused and undamaged. 

I wish to return my order, how do I do this?

If you wish to return your order for a refund this must be done so within 28 days. All items must be returned in a saleable condition. Please note the packaging must be untampered for us to issue a refund. Please email info@evergreen.ie if you have any queries. Our return address is as follows:
Evergreen Healthfoods, Unit 11-13 Kilkerrin Park 2, Liosban Industrial Estate, Tuam Road, Galway, H91 DFK5.

I have returned a product, but no refund has shown up on my credit card. Why is this?

Please be aware that it may take up to 5 working days for a refund to show up on a credit card statement. This is due to the varying transaction times taken by different banks.

Couldn’t find your question? Use our contact form to get in touch with a member of staff.

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