Refund policy

At Evergreen Health Stores, we understand that from time to time, a product may not reach you in the condition you had expected it. Also, we want you to be 100% happy with your purchase from us. If for some reason you wish to return the product, please contact us by email first within 10 working days of purchase at info@evergreen.ie stating the reason for return.

We will issue a replacement product or a full refund for the wrong item being dispatched by us (once we receive the returned product). In the event a product is damaged during transit, we require an image of the damaged item. Upon receiving this, we will promptly arrange either a refund or a replacement. Returns for any other reason will receive a refund (once we receive the returned product). The cost of postage and packing in this instance must be borne by the customer. All returns must reach us by 20 working days of receiving your order. Items must be unused and unopened. The original packaging and labelling must still be attached. These conditions do not affect your statutory rights as a consumer.  If a refund is deemed necessary, we can only refund the debit/credit card which was used originally for purchase.

Our Returns Address is:

Evergreen Healthfoods,
Unit 11-13 Kilkerrin Park 2,
Liosban Industrial Estate,
Tuam Road,
Galway.
H91 DFK5